FAQs

Frequently Asked
Questions

How do I know Ola Md uses real doctors ?

Yes, all doctors we work with are licensed in the states where they provide medical practice and prescribe medications.

Who are your doctors?

Our team of providers incudes Registered Doctors (MD), Nurse Practitioners (NP), Physicians Assistants (PA) & Registered Nurses (RN) who are licensed to practice in respective states and are committed to delivering quality care.

How quickly will you review my request for treatment?

As soon your request is received along with the complete questionnaire form, your information will be forwarded to a licensed healthcare provider, you will be notified within 24 hours of request submitted. Ola-MD providers are available for the consultation services from 8AM- 12 AM in your local time zone. You may be contacted by provider to discuss your medical conditions if needed. However, check your email. spam folder, and missed calls, if provider needs any additional details before ordering your prescription, they will communicate with you via email or call. In case of an unanswered response from patient the consultation process and prescription orders may get delayed.

Can Ola MD share my medical records with my primary care physician?

Yes absolutely. With your authorization we can share the medical records with your primary care physician. Please email us at info@olamd.com for your request.

How does Ola MD work?

Ola MD is a Telehealth Company with a mission driven organization, revamping the healthcare journey for its patients by providing more technology oriented and effective healthcare solutions. Based on the services you are looking for, you need to submit personal information and fill the medical questionnaires form, which will include your current and previous medical history. Thereafter, our team of health experts will review your intake form and based on provider’s discretion you will be ordered a prescription which will be sent to digital pharmacy partner, Ravkoo Pharmacy.

How do I delete my account?

Please email us at info@olamd.com for your request and we will unsubscribe you from all forms of communications. However, if you have received a prescription from Ola MD, we cannot delete your prescription and personal information, which is a medical record and needs to be retained.

What if I have questions regarding payment for medication(s), shipping, and delivery of my medication(s)?

Kindly, contact our digital partner pharmacy “Ravkoo Pharmacy” at (863)-875-5700 or email at support@ravkoo.com for assistance.

Why Do I need to participate in live video consultation?

Each state has specific requirements for telemedicine. Depending on the severity of your condition and preference, we may conduct a live video consultation.

. What should I do if I do not receive an email confirmation?

Check your spam folder or trash folder before contacting the customer service at info@olamd.com.

Do you treat any major emergency cases?

No, we treat mild and uncomplicated conditions only. If you experience any severe symptoms or have any MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911.

Can I have the prescription sent to my choice of pharmacy once it has been sent to Ravkoo Pharmacy?

Yes, Our digital partner pharmacy “Ravkoo Pharmacy “can transfer your prescription to your choice of pharmacy. For further details, please contact Ravkoo pharmacy at Ph: (863) 875-5700 or email at support@ravkoo.com. Please provide them with your choice of pharmacy’s phone number and address details where required.

Do you prescribe controlled drugs?

No. We do not prescribe controlled substance medicine.

Who can use Ola MD?

You must be 18 years or older to use the Ola MD services in most cases.
However, for few services such as birth control patient’s age must be 13 and above. Minimum age requirements for birth control vary by state, please check your local laws for clarification.

Does everyone who get a prescription through Ola MD have the opportunity to talk to a doctor?

Based on State telemedicine regulations, some states require a need for a Video/ Phone consultation, some states do not require video or phone consultation.
Most of our services will not require any video consultation, provider may prescribe medication after reviewing the complete questionnaire form based on their discretion.

If I have any questions after my consultation, can I contact my Ola MD Provider?

If you have any additional questions after consultation, please email us at info@olamd.com . We will update your request. You will receive a response from the support team.

How do I cancel my consultation form after it has been submitted?

Yes, our support team will always assist regarding your cancel request, please email us at info@olamd.com. Once the consultation request has been reviewed by the doctor or if the prescription has been ordered to the pharmacy, you are not eligible for cancellation or a refund.

What if I would like to get any specific medication?

If you are currently taking any medication or want to renew your prescription, please mention preferred medicine information in questionnaire form. Doctor will review the information and If it is necessary for the current treatment, doctor may order your preferred drug as long as the medication is not controlled.

How much is the consultation fee?

Majority of our services starts at $24.99 per consultation, however few consultations cost start at $39.99 per consultation.

Is Ola MD platform private/secure?

Absolutely. Our website and portal are secured and HIPAA compliant.

Will my insurance cover my Consultation?

We do not accept any insurance plans. Our services start at $24.99 or $39.99 per consultation.

Do you accept Medicaid/Medicare Insurance?

We do not accept Medicaid/Medicare, or any Government funded Insurance Plans.

Will my insurance cover my medicines?

Our Partner Pharmacy offers only cash-pay service so the patients will be paying out of pocket for the medications. However, if you want to use the insurance plan you can transfer the prescription(s) to your preferred local pharmacy.

What is Ola MD refund policy?

Consultation fee is non-refundable, once the consultation request has been reviewed by the doctor or if the prescriptions has been ordered to the pharmacy you are not eligible for cancellation or a refund. If you still have more concerns or questions please reach us at info@olamd.com.

What if my payment transaction is not successful?

Please make sure you have entered all the required billing information correctly before complete the transaction. If you are still not able to complete the transaction please email us at info@olamd.com or call us at (813)200-8456.

I would like to pay for my medication out of pocket. How much will that cost?

Please visit the pricing detail information on our website.

Can I get my prescription sent to a local pharmacy?

Yes absolutely. If you want to get your prescription filled at your local pharmacy, please provide the pharmacy details in the questionnaire or your pharmacist can simply contact our Partner Pharmacy -Ravkoo Pharmacy at 863-875-5700. If you any additional questions regarding transferring your prescription to your pharmacy kindly call Ravkoo Pharmacy.

How do I get refills?

Our Partner Pharmacy will fill your approved refills of your prescriptions and can set you up for the automatic refills with your authorization until the prescription is valid.If you run out of the medications, then you will need to have a new consultation with the Ola MD provider later prescription will be ordered based on the provider’s discretion.

Who do I pay for my medicine?

Based on your choice of pharmacy (Ravkoo pharmacy or your preferred local pharmacy), payments will be made to the fulfillment pharmacy.